Player Privacy Policy
This Privacy Policy explains how we at Vegas Hero collect, use and protect your personal information when you register, play or otherwise interact with our online casino and related services. We take privacy seriously and aim to be clear about what we collect, why we process it and how you can exercise your rights.
Types of data we collect
Personal data
When you create an account we collect personal details such as your name, date of birth, address, email and telephone number. We also collect identity documents and proof of address for verification, and payment details needed to process deposits and withdrawals.
Technical data
We collect device and technical information including IP address, browser type, operating system, device identifiers and log data. This helps us deliver the service, improve performance and protect accounts from unauthorised access.
Transactional and activity data
We keep records of your deposits, withdrawals, game activity, bets, wins and losses, bonus activity and communications with our support team. These records are used for account management, dispute resolution and regulatory compliance.
How we use your information
We use data to operate your account, process payments, verify identity, prevent fraud, detect suspicious activity and comply with legal obligations. We also use anonymised or aggregated data to analyse trends and to improve our services. Where you have given consent, we may send marketing communications; you can opt-out at any time.
Data protection practices
We protect data using encryption in transit and at rest, access controls and regular security reviews. Staff who handle personal data receive training and access is limited to those who need it. Backups and technical safeguards are in place to reduce the risk of loss or unauthorised access.
Cookies and tracking technologies
We use cookies and similar technologies to enable essential site functions such as login and play, to remember preferences and to measure site performance. We also use analytics and advertising cookies provided by third parties. You can manage cookie preferences in your browser or via our cookie settings where available.
User rights
You have rights under applicable data protection law, including the right to access personal data we hold about you, to request correction, to request deletion where processing is no longer necessary, to object to certain processing and to withdraw consent. You may also request a copy of your data in a portable format.
Access, correction and deletion of data
You can update many account details through your account settings. For other requests please contact our support team; we may ask for identity verification before making changes. Please note that we may retain certain records for legal, regulatory or accounting purposes even after an account is closed.
Information sharing and third parties
We share data with trusted third-party providers who perform services on our behalf such as payment processors, identity verification services, fraud prevention and hosting providers. We may also disclose information to comply with legal obligations or at the request of competent authorities. Where possible we use anonymised or aggregated data for reporting.
Privacy policy updates
We may update this policy from time to time. Significant changes will be posted on our site and, where appropriate, notified through your account or by email. If you have questions or wish to exercise your rights, contact us at [email protected].