User Terms and Conditions
These Terms and Conditions set out the rules that apply when you use Vegas Hero. They explain the relationship between us and our users, including account responsibilities, eligibility, acceptable use, promotions, payments and how we handle disputes. By registering or using the site you agree to comply with these terms and any additional rules that apply to specific products or promotions.
Account responsibilities
You are responsible for keeping your account details accurate and up to date. Only one account is permitted per person, household or billing address. You must keep your login details secure and notify us immediately if you suspect unauthorised access. We may suspend or close accounts where we suspect fraud, chargebacks, misuse or a breach of these terms. Account verification may be required at any time and access to funds may be restricted until satisfactory ID and address documents are provided.
Eligibility requirements
Access to our services is restricted to customers who meet legal age and residency conditions. You must be at least 18 years old and resident in a jurisdiction where use of the site is permitted. We will refuse registration or restrict accounts for customers who are self-excluded, under-age or located in a restricted territory. We reserve the right to request documents to confirm age and residence and to block accounts registered by excluded or self-excluded players.
Acceptable platform use
Users must not attempt to manipulate game outcomes, use third-party software to interfere with the platform, place bets using stolen payment methods or open multiple accounts to obtain advantages. Any activity deemed abusive or fraudulent may result in withholding of funds and account closure. You must not share account access or use the site for unlawful activity.
General bonus and promotion rules
Promotions are subject to separate terms that form part of these Conditions. Bonuses normally require opt-in and may carry wagering requirements, contribution weightings and time limits. Game contribution, maximum bet and excluded titles will be detailed in each promotion. Bonuses are limited to one per customer, household or IP where stated. We reserve the right to void or reclaim bonus funds and winnings where we suspect bonus abuse or breaches of the promotional terms.
Deposits and withdrawals
We accept a range of payment methods, including card payments, e-wallets and bank transfers. Minimum deposits are typically £10, although certain methods such as bank transfer may have higher minimums. Withdrawals are processed after verification checks and may be returned to the original payment method where required. E-wallet withdrawals are usually fastest, with card and bank transfers taking longer. Minimum withdrawal levels and default limits apply to accounts; for example, standard daily and monthly withdrawal limits may be applied and can be reviewed following verification. Additional checks may be required before large withdrawals or where anti-money laundering procedures apply.
Dispute resolution
If you have a complaint, contact our support team via live chat or by email at [email protected]. We will acknowledge your complaint and provide a timescale for investigation. If we cannot resolve an issue to your satisfaction, we will outline further steps and, where appropriate, information on independent dispute resolution bodies or regulators relevant to your jurisdiction.
Updates to terms and conditions
We may amend these Terms and Conditions from time to time. Material changes will be notified to you through the platform or by email. Continued use of the site after a change constitutes acceptance of the updated terms. If you do not accept a change, you should close your account and withdraw any available balance in accordance with the withdrawal process.